Go paperless
Save time by choosing to receive an email when new claims are completed:
- Early access to claims breakdown (prior to the EOB being created and mailed)
- Less paper = better for the environment
- Reduce risk of personal health information in the mail
We’ll send a notification when you have new claims ready to review online. You can change your paperless setting at any time by following the below instructions:
- Sign in to Blueprint Portal
- Go to the “Profile” icon in the top right corner and click “Settings”
- Once the Settings page loads, select “Notification Preferences”
- Toggle the “Email Notifications” option in the Paperless EOBs section
You’re all set! You’ll now receive claims notifications by email.
Your underage dependents will automatically be enrolled when the policyholder enrolls in paperless EOBs.
Having trouble navigating the paperless experience?
We have tips to improve the paperless experience.
How do I opt out of Electronic Communication?
To opt out of electronic communication, click on the profile user icon in the right-hand corner and then click on settings. On the Notification Preferences tab under Member-Only Notifications click on the Email Notification option to opt out of previously enabled electronic communication via email or the Text Notifications option to opt out of text notifications.
Navigating the paperless claims experience
How can I access different claims for different plans?
The claims link will take you to the recent claims page to view any medical claims that are pending, denied or completed. If you wish to view claims from other plans (separate medical, dental, vision or prescription drug plans) you will need to navigate over to the respective claims sections.
I’m an adult dependent on the policy (over age 18), but I cannot see anyone else’s claims.
Due to privacy laws, only the policyholder is able to view all underage dependents’ information including claims.
I’m a policyholder, but I cannot see my children’s claims in my portal.
The policyholder can potentially see claims for everyone on the contract. However, adult dependents over age 18 must register for their own accounts, and then turn on Family access to allow the policyholder to view their claims.
Note: Dependents will only see their own claims when they sign into Blueprint Portal.
How does an adult dependent turn on family access to allow the policyholder to view their claims?
Sign in to Blueprint Portal, select the profile icon in the top right corner and click “Settings.” Under the “Profile” section, adult dependents can toggle on their Family Access at any time.
What information is available to us on the claims page?
Any claims a member may have will be loaded on the page with the following information:
- Number of claims being displayed and the total number of claims
- Name of the member to whom the claim belongs (if policyholder)
- If not policyholder, members will only see their claims
- Status of claim (pending, denied, completed)
- Doctor or Location for the service
- Claim Number
- Visit Date
- Your Responsibility (what you may owe)
- View Claims Detail
- Explanation of Benefits (EOB) once document is available to view
There are too many claims to sift through, can I filter them?
Yes! You can filter by member (if policyholder), claim status, date range and claim type. Once on the claims page, click the “Filter” button at the top of the page and you will be able to select how you want to filter your claims.
My EOB is not available online yet; can I view details of the claims before my EOB is ready?
Yes, select the claim you want to see details for. Then click on the “View Claim Details” button. You will be able to view the provider’s name, claim number, total charges, member discount, plan(s) paid total, your responsibility, claim type, claim timeline, claim breakdown (Member Discount, Net Charged, Provider Adjustment, Other Health Plan Coverage, Your Plan Paid, Copay, Deductible, Coinsurance and Total). The Claim Breakdown section will include all of the information that will be on your EOB.
I have questions about a claim, can I talk to someone without having to call?
If you need help or have questions about a claim(s), you can contact us by utilizing the “File an inquiry” option when viewing a specific claim. Your question will be directed to a customer service team member and they will reach back out to you with information regarding your inquiry. In addition, during business hours, you can utilize the chat within your member portal and receive answers to your questions in real time.
Navigating the Explanation of Benefits paperless experience
How can I find my EOBs?
- Sign in to Blueprint Portal
- Select the plan you want to view
- From the dashboard click “View Claims”
- Find the claim you want to view the EOB for and click “Claim Details”
- Once an EOB is available, you can download your EOB using the “View EOB” option
My EOB is not available in the claim details yet, why not?
It is possible that your claim is still being processed, or the EOB is not ready for viewing yet. As soon as the digital EOB is available, it will be uploaded to your portal.
How long will it take before my EOB is available?
Once your claim has been processed the EOB will be generated in 2 to 4 weeks (depending on your group).
Is there a way to view or download all of my EOBs at once?
Although you cannot view or download all of your EOBs at once, you can export all of your claim information for easy viewing.
Navigating making payments
How do I make a payment?
You can access the Payment Center through either the “Manage Payments” option on the dashboard or by going through the navigation menu in your Blueprint Portal. In the Payment Center, members can make a one-time payment or set up autopay through the payment site.
I do not have the option to edit my payment method, how can I update this information on file?
Please call Customer Service for assistance in updating your payment information. You will need to reference the back of your member ID Card to find the correct Customer Service phone number for your plan.
I don’t have the option to pay my bill, why not?
The payment center is only available on the policyholder’s account. If the policy holder doesn’t have the option to make online payments, please contact Customer Service.
I have more than one policy, can I pay the bills separately?
Yes. When you sign in to your portal account, select the plan you would like to pay under the Active Plans.
How long will it take for my payment to reflect on my account?
Payments may take two to three business days to reflect in the system
Can I make a one-time payment?
Yes. On the Payment Center page, select “Pay now/Set up Autopay.” You will be given the option to make a one-time payment here.
Can I change my Autopay draft date?
No, autopay payments will automatically draft on the 26th of the month.
Can I change my bank account or card on file?
Yes. On the Payment Center page, select “Manage Payments.” You will then be directed to the payment site where you can manage your method of payment.
Can I cancel my Autopay?
Yes. On the Payment Center page, select “Manage Payments” to be directed to the payment site where you can cancel your autopay draft.
Can I pay before I receive my bill?
Yes, members are able to pay before they receive their first bill. If the member’s balance has not been loaded to their account yet, the member can call Customer Service to submit payment or have the balance loaded to their account.
How do I set up auto-pay for the first time?
Eligible members can sign up for free, monthly automatic payments with a check, credit or debit card in Blueprint Portal. Autopay can be set up before the statement is available.
Can I pay with cash or in person?
Yes, you can pay at participating locations. Those payments are processed immediately at the kiosks. Find your nearest location.
Where can I get help if I have questions?
Contact our Customer Service team or visit the how to pay your bill page online.
What if my mailed statement is delayed?
Statements are available online as soon as they’re processed. Payments are posted to the policy immediately. However, if the member is enrolled in autopay, they are not mailed a monthly paper statement.
How do I access electronic bills?
Visit Blueprint Portal.